STAR 93.3 • Uplifting & Encouraging Radio

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Open Position: Donor Services Officer (Full-time)

Nurtures, expands and builds relationships with and cultivates monthly and mid-level partnerships. As a Donor Services Officer you will work directly with monthly and mid-level donors, the Director of Donor Services, the Major Gifts Officer, the Donor Services team, and also with the events team.  

Essential Roles:

  • Make outbound calls to engage or re-engage with STAR 93.3 monthly and mid-level partners.
  • Target monthly and mid-level STAR 93.3 partners to explain the importance and impact of their donation.
  • Create, maintain and update CRM software with complete partner information and details.
  • Record partner outbound call history and donor responses in detail. Ensure follow up with STAR 93.3 partners in a timely manner.
  • Send or email brochures, STAR 93.3 literature and other campaign materials to partners as requested or needed.
  • Send birthday cards, thank you cards, and gifts of appreciation as appropriate.
  • Respond to donor requests and inquiries and resolve.
  • Assist and support donor services in caring for STAR 93.3 partners, and in handling partners requests or needs.
  • Prospect for potential increases in monthly giving and mid-level partnerships. Utilize/mine resources to increase giving.
  • Actively research database to facilitate relationship building, partnership increases, and weekly reporting.
  • Communicate with STAR 93.3 partners to invite to concerts, tours, special events and more.
  • Attend, coordinate, facilitate and host quarterly VIP events for monthly and mid-level partners.
  • Engage with STAR 93.3 partners in a variety of ways to identify specific donor interests and to deepen their connections with STAR 93.3.
  • A passion and willingness to pray for or with STAR 93.3 partners as needed.
  • Play an active role in assisting the donor services team during STAR 93.3 Shares.
  • Additional duties as assigned.  


This Job Is Ideal for Someone Who Is:

  • People-oriented/Outgoing/Extroverted – someone who enjoys and thrives when interacting with people and working together on group projects.
  • Achievement-oriented -- enjoys taking on new challenges.
  • Dependable. Must be reliable and a go-to person. Trustworthy.


Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • STAR 93.3 Celebration Days when goals are met
  • Birthday Celebrations
  • Anniversary Celebrations
  • A supportive team building culture
  • Holidays – paid time off


Excellence In This Position:

  • A high level of commitment and dedication to the mission of STAR 93.3 and Christian radio.
  • A high level of energy. An obvious enthusiasm for the work of STAR 93.3. Outgoing, friendly with customers, coworkers, and demonstrates an appropriate sense of humor.
  • Acting consistently with the highest standards of business ethics and personal integrity. Preserving confidentiality appropriately. Stewarding resources with prudence and accountability.
  • Serving as an excellent ambassador for STAR 93.3, both formally and informally. Helping listeners and partners to deepen their connection with STAR 93.3.


Position Requirements:

Education and Experience: At least 3 years of Customer Service or Inside Sales Experience. Experience in account management, managing a customer database, and proven follow up with customer care. High School Diploma.

Essential Skills: Proven strong relationship building and organizational skills. Superb writing and presentation skills and keen ability to relate to donors at all levels required. Demonstrated ability to work collaboratively within a team. Must be able to present themselves in a neat, professional manner, with appropriate attire.

Physical Demands: While performing the duties of this job, the employee is regularly to talk, hear, walk, and sit for extended periods, travel, and occasionally stand, use hands to feel and hold, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The ability to drive an automobile during the day and night is critical. The work environment is usually performed in an office, but fundraising events, concerts and special events and training seminars may take place in a wide range of venues.

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

Please note: This is not an all-encompassing statement of this position’s responsibilities. While it attempts to be comprehensive, new responsibilities may be assigned to this position at any time.  

uiruiQualified candidates, please submit your resume via the email link above or mail to STAR 93.3, Attn: HR, 6275 Collegevue Place, Cincinnati, OH 45224. No calls please. STAR 93.3 is an Equal Opportunity Employer. 

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STAR 93.3 • Uplifting & Encouraging Radio